Booking Your Place
Payment for New Swimmers: must be received with your enrolment form prior to the commencement of the course. We will only issue enrolment forms once we are sure there is place available.
If you are new and joining us payment is due by the date on your letter.
Refunds/Credits: All Payments are non-refundable.
Each term you must re-enrol if you wish to continue lessons.
Places are offered on a first come first served basis, giving priority to those already enrolled and attending our classes.
Re-Enrolments: Your place is guaranteed if your payment is received by the specified Payment due date. Places are limited and you must re-enrol even if you are a regular. If you have missed the re-enrolment date and wish to continue swimming with us, please contact us as soon as possible.
Holidays/sickness: we are not able to offer reductions in the course costs due to members’ holidays or sickness. The whole course must be paid by the payment due date.
Sickness: Please do not let your child swim if there are any signs of a serious stomach upset for the child, parent/carer or immediate family, or if the child has a high temperature. If the child or the parent/carer who attends (with no possible substitute) has been advised on medical grounds not to swim for a long period, or is hospitalised, please contact us as soon as possible to discuss the situation.
Attendance: We like to know if anyone is unable to attend for any reason, so as not to await their arrival. Please try to contact us in this event. A text or email is probably easiest for all parties as we are likely to be driving or setting up for classes. Jan Phelps 07919 414 494; Michelle McGeorge 07919 414 495 with your name and reason.
Pool closures: On rare occasions lessons are cancelled. If any lesson is cancelled, due to pool issues we will endeavour to reschedule the class for a later date if possible or start the term the following week. No refunds are given under any circumstances due to pool closures.
Nappies: Babies and toddlers who are not 100% toilet trained mustwear a correct fitting swim nappy. We strongly recommend the leak proof Splash About “Happy Nappy” (available from your teacher to buy). If your baby is not wearing a properly fitting swim nappy you will be refused entry to the pool. Considerable disruption and cost is caused when classes have to be cancelled due to little accidents. If you are unsure please ask. Huggies are not protection theses do not hold poo in when an accident happens.
Safety is at all times our paramount concern. However, Little Otters will not be liable for any loss, damage or injury, that may occur whilst on school premises.
Poolside observers: whilst we welcome poolside observers, we would respectfully ask that they sit at the side of the pool and any children are accompanied by an adult and supervised by an adult at all times. We cannot take responsibility for those who are poolside observing. Please also be sensible about the numbers of observers who attend with you.
No outdoor shoes are to be worn poolside unless in protective covers.
Photography: No photography this includes use of mobile phone cameras, is permitted unless consent is requested and obtained from ALL participating parents/guardians at the time of the class. Little Otters may from time to time wish to take photos for business use, your consent will be sort to take and use such photographs.
Parent/Child Ratio: All Little Otters classes assume a 1:1 parent/carer: child ratio.
Maternity: Congratulations please talk to us as we have a maternity package you might want to take up.
Castledon School and Newlands Spring School there is plenty of street parking available, but we ask that all members park respectfully of the school neighbours.
Complaints/Questions: If you have any complaints or questions at all about our lessons, please contact us as soon as possible via email us at Info@little-otters.comor in person at Poolside.